FAQ

We have created a user-friendly process to book your initial session. Here are some of your options:

  1. Give us a call or text us: 226-336-5787
  2. Send us an email: [email protected]
  3. Fill out the form in the “Contact Us” section.
  4. If you selected any of the first three options, our Intake Coordinator will be able to match you with the most appropriate therapist, and they will also answer any questions you may have.
  5. If you have an idea of who you would want to book a session after looking at our therapists’ profiles in the “Meet the Team” section, you can book an appointment online, by clicking the “Book Now” button.

We are a virtual clinic, which means that we provide services via video or telephone. Research on different therapy modalities, tells us that online therapy is equally effective as in person therapy. It really is a matter of preference and comfortability with using the internet, the computer, your cell phone or a tablet. We offer free consultations, which can also be arranged to be via video. This can give you an opportunity to experience the online experience before making a commitment.

Some of the benefits of online therapy:
-You can start therapy from the comfort of your own home
-If you had a therapy session that resulted in lots of emotions, you can directly go into self-care mode rather than having to travel away from the therapists office
-People with busy schedules, reduce the amount of travel time
-It’s a great option if you live in a remote area
-If you want to increase confidentiality and do not want to access local services, you are able to see a therapist anywhere in Ontario and in British Columbia – which is where our therapists are based out of
-Accessibility for folks with physical limitations
-Convenience
-Personal connection: you will be able to develop a trusting and personal connection with your therapist, as we are all trained on picking up physical and verbal cues that aid us in understanding you and getting to know you. Things like tone of voice, facial expressions, physical movements can all be picked up via video.

Our virtual clinic operates through a software system called Owl Practice that is in compliance with privacy laws in Ontario through the Personal Health Information Protection Act (PHIPA). This ensures that privacy and confidentiality of our clients is taken care of.

 

In order to begin video therapy, our Intake Coordinator will set up a profile for you on Owl Practice if you connected with us directly. OR, you can set up your own profile on Owl Practice by booking an appointment online.

The step by step process:

  1. An account is created for you using an email and password on Owl Practice. Unless you booked your initial appointment online, you can create your own account.
  2. All your personal contact information is stored in there, as any medical clinic would store information about their patients
  3. Once your first appointment is booked you will receive a few emails from our clinic: one confirming the appointment with instructions on how to log into your account, another email with a link to your video session, and a final email with forms to be filled out prior to your appointment.

 

If you have any questions the COCA admin team is happy to help you navigate the Owl Portal. If you worry about not being tech savvy, just remember that our clinic can set everything up for you, so that all you have to do the day of your appointment is click on the emailed link to start your scheduled appointment.

Most insurance companies cover therapy services provided by Mental Health Counsellors and Social Workers. We encourage you to connect with your insurance company to verify whether the service will be covered by your benefit plan. Fees must be paid regardless of insurance coverage.

Your insurance company will want to know the credentials of the therapist providing services. At our clinic we operate with the following credentials:

-Registered Social Worker (RSW), Master of Social Work
-Registered Social Service Worker (RSSW)
-Clinical Counsellor

No. Diagnosing and prescription of medication is out of our scope of practice. Family doctors, psychologists and psychiatrists can all provide assessments and diagnose mental illness. Family doctors and psychiatrists can prescribe medication. We encourage folks seeking this support, to connect with their family doctor in order to obtain a referral to a psychiatrist.

There are two main things to look for in a therapist: their education and experience, as well as your comfort level and feelings of safety with them.

In order to find a good fit, it is important that your therapist not only has a degree to provide therapy, but also has extended training and has specialized in a specific area of practice. For example, this could be trauma, anxiety, depression, family conflict, addictions, etc. This means that the therapist has continued their education beyond their degree, in order to provide more in-depth therapy. It is important that your therapist also has experience providing therapy services for a number years, in order to ensure that they are skilled in what they do.

At COCA Psychotherapy we pride ourselves in our creative and diverse set of therapists. They all come from different walks of life, have various different trainings and specializations, and various years of experience in this field. Our intake coordinator can guide you in finding the right therapist.

Lastly, compatibility is a real thing. It is important that when you meet with your therapist that you feel comfortable and safe expressing yourself. Just like in other relationships in your life, building a trusting relationship with your therapist can take some time. Give yourself space and time to build that relationship with your therapist. If something is feeling off, connect back with our admin team at [email protected] We would be happy to re-assign you to someone that can suit you better.

Every client’s needs are different. Some folks may be looking for a handful of therapy sessions to get on the right track, and practice the skills and goals discussed in therapy moving forward. Others may be looking for ongoing support, which can look like 6 months, to a year or more. Also keep in mind that a lot of the reflection and practicing skills and strategies happens beyond the therapy session.

We truly believe that everyone needs therapy at one point or another. It’s really whether we want to accept that we need the support or not. There is a lot of stigma around reaching out our for support surrounding our mental health. A big part of our jobs as therapists is recognizing that stigma and deconstructing it. Life is full of struggles, and it can be very beneficial for our self-care, self-love and healing to reach out to a professional for guidance, validation, organizing thoughts, and learning new strategies.

Your therapist will take the time to get to know you, your struggles, what your present life looks like as well as your history. They will get to understand your family dynamics, relationship dynamics, work dynamics, friendships, etc. Getting to understand your needs and what has worked and not worked, will aid the therapist in collaborating with you to develop goals in therapy. Together you will work towards making those goals come to actionable results. This will look different from client to client, therefore your therapist will tailor a treatment plan that best works for you.

We are unable to provide crisis services. We encourage you to seek support from your local crisis supports, local hospital, or calling 911.